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Forum Discussion
Computer looses Internet access when I get into range of a new node
I have been having an issue with my MacBook Pro M1, that seems to happen when I walk from a place where I'm connected to the main node (downstairs), and upstairs (next to my second node). Instead of ...
Orbi Wi-Fi 6E system with one main unit and two satellites that are updated to the latest firmware.
My moden is not relevant, as the Orbi main unit never loses internett from the modem, it is only the computer that loses internet when switching from main unit to satellite.
Details are key.
1. what actual firmware version is on the satellites and the router? Not the latest. the number
2. modems do matter. It might not in this case but its tough to know without knowing which you have
3. how big is your home?
4. what are the interior walls made from?
5. how far from the router is the satellite and whats in between them?
6. Are the satellites hardwired in or using the wireless backhaul?
Firmware is 6.3.7.5
Normal home 300 square meters, 100 square meters floors.
My moden is a Zyxel EX8825.
I didn't have this issue the first couple of months with the Orbi Mesh network, it has started happening lately. I can be five meters away from the satellite in the second floor, without it jumping from the main unit in my technical room in the floor below, but instead shows the exclamation mark and no internet connection.
the Zyxel is a modem/router combo device and can cause double nats. Some devices are more tolerant of double nats.
A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Fixes? There’s 3 options but only use 1.
1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-ModeThere is actually a newer firmware for that satellite/router. 6.3.7.10
You can try installing that and doing a factory reset/new install process. Sometimes the reset helps with issues.
The Zyxel is in bridge mode, so that is not the issue.
How many RBS do you have deployed?
For that size of home, only the RBR and 1 RBS would be needed. Having too much why could cause problems like this.
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡I have 2 satellites and the main unit. One satellite is in a rental appartment behind a sound proof door on the first floor (was horrible signal in the rental when the door was closed). The second one is on the second floor, almost straight above the main unit, but there is a concrete plate separating the two floors. Sure, I can get a half decent signal in the second floor from the first floor unit, but not good enough that it should prevent the computer from easily jumping to the satellite that is literally five feet behind a plaster wall away.
