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Forum Discussion
Connection to 2.4ghz to set up kasa (tp-link) smart plug mini
I have been trying to find a way to force my phone to use the 2.4ghz network so that I can set up my kasa smart plug which only works with 2.4ghz. I have found these and similar instructions but I do...
The weird part is, I have about 6 NetVue cameras of various types in my house, including the type he's trying to set up. This one here >>Link<< I've used the ORBI setup he has, before I gave it to him, with all of mine except the latest version camera which is what he's trying to set up. I do have one of the latest ones on my system RSB50 V2, he has the RSB50 V1 and it works fine. Odd thing is his would sound like it hooked up but would not show up in the list in the app on the phone.
Like I said, he talked to NetVue tec support on the phone for a while and they tried various things but still no joy. One suggestion NetVue had, that he could not try at home, was to get a second phone (you need yours to set up the camera) and use it's hotspot Wi-Fi to set up the camera then switch to your Wi-Fi at home. Last night he said that he was going to bring the camera to a friends house and hook up on their (non orbi) system and see if he could get he camera to work. That worked! He was able to hook up at a friends house and use the camera. I told him to make sure the Firmware on the camera was up to date before he brought it home to try. It was. When he brought it home and switched to his home WiFi, it started working. He can now use the cameras. So it's defiantly something with the Orbi system that prevented it from working. I suspect it must be something with that particular model of camera. While I got it to work on my Orbi system with essentially the same set up. I had cameras in the system already. Maybe that had something to do with it, who knows. It's working now but it was not nearly as easy as it should be. I still think netgear should update the software / firmware to let people temporarily turn off 5GHz.
One suggestion someone on Amazon had when I posted the issue was to get a Wi-Fi extender and run it on 2.4GHz to hookup. I'm guessing that may work but kind of silly when you have a mesh system.
FWIW NetVue setup software specifically asks when you hook up to an SSID, with the QR code, is this 5GHz when it sees the wifi 5Ghz. With mine I select that it's not the option below yes it's 5g, even though it is, and it went on it's merry way and hooked up to the 2.4, not the case for my kid though.
p.s. I completely agree. If Netgear had simply put the same option on the Orbi as it did on Nighthawk cameras (disable 5G radio and let all the existing 5G devices suck eggs while a new device is added to the network), then this controversy would not persist.
(sigh)
I got him two of the same cameras and after he got the one hooked up the second one worked as well. It must be something with the app and way the Orbi hooks up.
The reason I got this specific brand is because I have so many and mine worked just fine hooking up with no issues at all. Since I'm familiar with the app I figured if he had questions, I could answer. It's why I was baffled his didn't work from the get go. This is really the only issue I have with my Orbi, I still think it's the best option for my Wi-Fi situation.
Oh, also you can share cameras with other people if they have a NetVue account. Before he got it working I did share one of my cameras with him, just to be sure the app was working in that capacity. It did see my camera so to me it is somehow an issue with that specific camera being the first to be entered to an account.