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Forum Discussion
Connections Drop and Unable to reconnect to WIFI
Running Orbi WIFI 6 RBR850 with firmware V4.6.14.3_2.3.12 and auto-update turned on. I have 1 satellite connected which is a RBS850. The system normally works great and we have great coverage but o...
Does the Front LED on the RBR or RBS turn PINK when this happens?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Cisco DPC3008 Cable modem supplied by my Internet provider.
Be sure your using a good-quality LAN cable between the modem and router. CAT6A STP is recommended. It is the same that has been connected since the beginning.
What is the size of your home? Sq Ft? 2700 sqft
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS
to begin with depending upon building materials when wired or wirelessly connected. It is about 50 feet away.
What channel configurations are currently set on the router? 2.4 is on channel 1 and 5 is on channel 48. Using WPA2-PSK
Any Wifi Neighbors near by? If so, how many? Yes but only 1 and the signal is not strong at all.
Your behind on FW, Something that may need to be updated at some point: When I attempt to update it says it is up to date which does not seem right.
jsinning wrote:
You are behind on FW, Something that may need to be updated at some point: When I attempt to update it says it is up to date which does not seem right.
This is a frequent source of confusion on the forum, for which no one seems to have a good explanation and Netgear provides no documentation. What we observe is that new firmware will appear on the support web site. For the 850 product, the latest firmware can be found here: https://kb.netgear.com/000065816/RBR850-RBS850-Firmware-Version-7-2-6-21
Even though this new firmware is available for download, the router Firmware Update software may not report that it is available. (This is where the lack of documentation leads to speculation.):
- Maybe Netgear is waiting for "early adopters" to install the new firmware and report how things go? In the past couple of years, at least one firmware release was pulled back when user response was "this sucks!!! It broke my Orbi!!!"
- Maybe Netgear thinks the new firmware is not critical or does not address serious issues and thus there is no sense of urgency?
- Maybe whoever was supposed to make some change so that Firmware Update would recognize the new firmware for this particular model retired, quit, got fired, or is busy with other tasks?
Anyway, one of the "facts of life" is that when users report issues, one of the first comments is, "update the firmware to the latest version. Maybe the problem does not exist with newer firmware and there is no sense flailing around trying to find out what's wrong with firmware that is no longer in use."