NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Connections Drop and Unable to reconnect to WIFI
Running Orbi WIFI 6 RBR850 with firmware V4.6.14.3_2.3.12 and auto-update turned on. I have 1 satellite connected which is a RBS850. The system normally works great and we have great coverage but o...
Any progress on this?
jsinning wrote:
Running Orbi WIFI 6 RBR850 with firmware V4.6.14.3_2.3.12 and auto-update turned on. I have 1 satellite connected which is a RBS850. The system normally works great and we have great coverage but over the last 2 months we have had to log into the RBR850 turn off the DHCP Server wait about 10 seconds and turn it back on to get devices to connect. The system will just drop all connections and not allow reconnection until this is done. Quite annoying and concerning. Is anyone else experiencing this? Solutions?
There are 80 different devices in the house that are trying to connect. Is that too many for it to handle?
Appreciate all the help.
After the updates, it went a solid week without issue and I thought I was good. Then Sunday at 10 pm the internet in the house went out again. This time it was different though. This time the satellite turned purple and when I logged into the router remotely (so it was still connected to the internet) all of the devices were gone from the listing. This time I had to reboot the router by unplugging it. Once I did that everything reconnected. Thoughts?
Was the RBS only one to show PINK in front or did all units show pink?
What was the FW applied to the system?
Did you power cycle the system OFF for 1 minute then back ON after applying the FW update?Has a factory reset and setup from scratch been performed?
Is IPv6 and Guest Network enabled?
Can you take screen captures of the RBR and each RBS debug pages that show all the data from System Up Time and up on this page please?
What does the Up time show on the RBRs web page under advanced tab/show stats on the WAN port.
Does the RBRs log feature show any reboots or access to the internet?
Can you turn OFF one of the RBS and just run with the RBR and just one RBS for now?
Was the RBS only one to show PINK in front or did all units show pink? Both did at that time. It is happening right now where half my house is working and the other half is not. None of the RBS's are pink and I cannot connect to the RBR as it says it is not found via the app but I can log into it on the network using a device that happens to be connected now.
What was the FW applied to the system? V7.2.6.21_5.0.20
Did you power cycle the system OFF for 1 minute then back ON after applying the FW update? YesHas a factory reset and setup from scratch been performed? No, I was trying to avoid that but guess I am going to have to try that.
Is IPv6 and Guest Network enabled? Guest is enabled but IPv6 is not
Can you take screen captures of the RBR and each RBS debug pages that show all the data from System Up Time and up on this page please?
Basic Information
Firmware Version: V7.2.6.21_5.0.20
Boot Loader Version: V1.0.13
seal: v2.1.5.49-0
seal_services: v2.1.5.20-0
armor-bd: v2.2.100.3
spc-circle: v3.31.1.2
CPU Load: 46.11%
Memory Usage(Used/Total): 355 MB/874 MB
System Uptime: 0 days 00:53:28
Server Information
Router Analytics: PROD
CHP Cloud: PROD
XCloud: PROD
BD Cloud:
Circle Cloud: N/A
AnalyticOptinOptout: Enable
What does the Up time show on the RBRs web page under advanced tab/show stats on the WAN port.
Does the RBRs log feature show any reboots or access to the internet? Everything is looking like a reboot happened but not seeing it in those terms but not everything is connecting back.
Can you turn OFF one of the RBS and just run with the RBR and just one RBS for now? Yes
CPU Load is high. Shouldn't be that high.
Lets try a factory rest and setup from scratch when you can: