I appreciate this is a user forum and probably not monitored by Netgear - but I'm having a bad experience and would like to share my story.

Basically I ordered a Orbi 960 with next day delivery. That was several days ago. When I didn't get a despatch notification i queried it and was told that is was being "processed by the warehouse" - more time passed. The status didnt change. I called and was told by one rep that they didn't have in stock.

So I said please cancel. I was then told it could not be cancelled because it was being procesed by the warehouse. How can they be processing something which they don't have ?

So I called again and was told that they had emailed the warehouse but not had any response and should wait another 48 hours for the warehouse to respond.

I then asked to speak to someone in complaints. They then said that there were one in the same and they handled their own complaints. Nice - unbiased decision of their own misdeeds.

I could have purchased the item from the Amazon store and got it several days ago.

Will they cancel or refund - no. Will they phone the warehouse to query it's status - no. Will they make any kind of effort to investigate and resolve the issue - no. It's just one long chain of delaying tactics - and not very subtle stone walling at that.

It's crazy - they dont have the stock - but they are not willlng to cancel the order because it's being processed. I think I will have to contact my bank.

This could all of been sorted out amicably with some honesty and good communication. As it stands there is no trust now and I wish I had not ordered anything from them.

Dave

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Customer Service Failure