NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Customer Service Failure
I appreciate this is a user forum and probably not monitored by Netgear - but I'm having a bad experience and would like to share my story. Basically I ordered a Orbi 960 with next day delivery. ...
Hello davidgarratt,
Thank you for sharing your feedback here. I'd love an opportunity to improve your experience and look into this order for you. Can you please send me a private message with your order number and I'll see what can be done?
So I can advocate on your behalf, which option I should be working toward:
1. Keep the order and get a tracking number. Also, refund any upgraded shipping charges you may have incurred.
2. Start the return order process as it may be too late to cancel the order if it has in fact shipped.
I look forward to your message.
Best,
ChristineT
Tried sending personal message but ChristineT does not seem to be acceptable as username.
It is certainly not obvious, but the way to send a private message to someone on the forum is to click on their Screen name (next to the picture), which will take you to a page about that forum member with an option to "Send a Private Message".
In my case, place the cursor on "CrimpOn" to the right of the picture of my cat and left of where it says "Experienced User". (sort of an inside joke where "Experienced" stands for "rode hard and put away wet.")
- Thank you
- Well the 960 arrived today and it’s been setup. Now I’m not sure what’s happened but when I use the Orbi app to try and enable the Armor trial I get a failed to subscribe error. My subscription is present when I look at my hardware on the my Netgear site - BUT if I logon to Armor.Netgear site with my same account it says I don’t have any subscription and no routers are listed.
Spent some time talking to support who could not fix it. Tomorrow they suggest I do a factory reset and start again - arrrgh.
