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Forum Discussion
Customer Service Failure
I appreciate this is a user forum and probably not monitored by Netgear - but I'm having a bad experience and would like to share my story. Basically I ordered a Orbi 960 with next day delivery. ...
It is certainly not obvious, but the way to send a private message to someone on the forum is to click on their Screen name (next to the picture), which will take you to a page about that forum member with an option to "Send a Private Message".
In my case, place the cursor on "CrimpOn" to the right of the picture of my cat and left of where it says "Experienced User". (sort of an inside joke where "Experienced" stands for "rode hard and put away wet.")
Thank you
- Well the 960 arrived today and it’s been setup. Now I’m not sure what’s happened but when I use the Orbi app to try and enable the Armor trial I get a failed to subscribe error. My subscription is present when I look at my hardware on the my Netgear site - BUT if I logon to Armor.Netgear site with my same account it says I don’t have any subscription and no routers are listed.
Spent some time talking to support who could not fix it. Tomorrow they suggest I do a factory reset and start again - arrrgh.What FW is loaded on the RBR?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What mobile platform are you using? Apple or Android?
What Orbi app version is currently loaded?
- It’s an Orbi 960 and the firmware is 6.3.7.10
It’s connected to a modem / media converter to a 1gb fibre line.
Orbi app 2.23.0.67
The isp is called SeeTheLight but I think they are part of sky and use the infrastructure from INFL in the Uk
I am using an iPhone with iOS 16.2
Netgear suggested turning off the Apple ip privacy setting but that didn’t help.
Sorry if I have forgotten an answer - can’t see original question while replying on mobile screen
