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Kiki387's avatar
Kiki387
Aspirant
May 17, 2020

Déconnexion AP mode Orbi RBK852

Good morning I always have disconnections, it starts with the satellite that disconnects but I placed it at 6m in open field. Then there is the router 2 or 3 times during the day sometimes the same ...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
May 19, 2020
Kiki387 wrote:

What is the building materials made of for the home? plaquatre

Can you move the RBS out farther? Try 30 feet?
it's the same
What channels are you using?
2 ghz --> 7 et 5 ghz 48< Try channel 1, 6 or 11. Don't use any of the other channels. 1, 6 and 11 are primary channels to use. 
Any Wifi Neighbors near by? If so, how many?
1 more than 100m

firmware 3.2.11.2-1.2.13 which is not automatically downloadable.

 

so the satellite is jumping all the time I unplugged it and the router works alone but after a while it lights up in fixed pink

You can downgrade the enstire system to v3.2.9.2 and see if anything changes.

Possible that you may have a bad RBS. I would open up a support ticket with NG and if nothing fails to stablize the RBS, ask about an RMA. Blanca_O 

 

Kiki387's avatar
Kiki387
Aspirant
May 20, 2020

Good morning, sir,

I tried the firmware 3.2.9.2_1.2.4 and the problem still exists

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    May 20, 2020

    I would open up a support ticket with NG support and get help on this. 

    Seems like something if faulty with your system. 


    There is more recent FW avialble however I doubt it will help fix your issue. The problem seem to persist even downgrading. 

  • Kiki387's avatar
    Kiki387
    Aspirant
    May 25, 2020

    I tried with the new firmware 3.2.15.25 but still problems so I unplugged the system for 1 day. I plugged it back in yesterday and miracle it's been working for 12 hours, isn't that due to some information that remains in memory?
    To be continued ....

  • Kiki387's avatar
    Kiki387
    Aspirant
    May 25, 2020

    My rbr850 is behind an unmanageable switch

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    May 25, 2020

    What is the Mfr and model# of the ethernet switch in the configuration?

    Kiki387 wrote:

    My rbr850 is behind an unmanageable switch

     

  • Kiki387's avatar
    Kiki387
    Aspirant
    May 26, 2020

    DLINK DGS-1008P

     

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    May 26, 2020

    Well this switch does have green ethernet features:

    "Conserves Energy
    The DGS-1008P 8-Port Gigabit Switch makes use of
    D-Link Green™ eco-friendly technology, providing
    energy savings, reduced power consumption, and
    a longer product life without sacrificing operational
    performance or functionality."

     

    Can you connect the RBR directly to the main host router and see if you still seen problems with out the switch connected? I have my 853 system in AP mode connected directly to my main host router with out a switch. Not seeing any disconnections thus far.