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Forum Discussion
Daily Outages with CBR750 and Comcast
Hello, I've been checking for more updates on this but wanted to post my event log and cable connection to see if I could get some insight if there is anything more I should try or do with my model\r...
They just upgraded me to a new speed plan.
I had the ISP come out and check all my lines to end points and they replaced all the connectors on the coax, I don't have any splitters or anything in between the lines.
I haven't performed a factory reset since the last FW update yet, I ran that two weeks ago to get the Orbi on the latest version.
I no longer have an ISP modem, I just have the orbi that is both modem and router. Should I still try a factory reset?
What is the speed plan UP and Down they upgraded you too? IF they upgraded you to 1.2GB then you'll need to ask them to downgrade you to 800Mpbs:
ISP needs to review the logs and resolve them.
Yes.
Yes, I just checked and Xfinity did upgrade me to 1.2, I'll have them downgrade back to 800.
Ok, thank you, I'll send them logs and have them fix and try the factory reset.
Thank you for your help