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VerneArase's avatar
VerneArase
Apprentice
Mar 17, 2020

Dell Latitude 7480 and Orbi RBK853

My wife is now working at home, and her Dell Latitude 7480 isn't able to see my Orbi RBK853's networks.   Has anyone seen this before, and is there any solution?   -- Thanks, Verne
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Mar 17, 2020

What Firmware version is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

 

Ensure the wifi adapter drivers ON the Dell are updated. 

 

Doesn't see the SSID name at all? 

Any special characters in the SSID Name? 

  • VerneArase's avatar
    VerneArase
    Apprentice
    Mar 17, 2020
    FURRYe38 wrote:

    What Firmware version is currently loaded?

     

    What is the Mfr and model# of the ISP modem the NG router is connected too?

     

    Ensure the wifi adapter drivers ON the Dell are updated. 

     

    Doesn't see the SSID name at all? 

    Any special characters in the SSID Name? 

    Orbi firmware V3.2.10.11_1.2.12

     

    Xfinity CGM4140COM firmware CGM4140COM_4.0p3s1_PROD_sey.

     

    Doesn't see Fillory or Fillory-Guest.

     

    I'll check after she finishes work to see if there are new drivers.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Mar 17, 2020

      Let us know...

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Mar 18, 2020

      Let us know if you have seen any progress or not. You may need to get a hold of NG support and get further help and information on this. 

      VerneArase wrote:

      Orbi firmware V3.2.10.11_1.2.12

       

      Xfinity CGM4140COM firmware CGM4140COM_4.0p3s1_PROD_sey.

       

      Doesn't see Fillory or Fillory-Guest.

       

      I'll check after she finishes work to see if there are new drivers.

       

      • VerneArase's avatar
        VerneArase
        Apprentice
        Apr 04, 2020

        Yeah, I had to disable 802.11ax <ouch!> to get the darn Dell to see the network.

         

        Unfortunately, the wife's working at home on a Dell with out-of-date everything, and I don't have administrative access to update the Intel wifi driver, and her IT folks are reluctant to update the machine because of the current "stay-at-home" lockdown in Illinois and the fact that any modifications may brick her machine.

         

        I wouldn't mind so much except that the main reason I bought a wifi 6 mesh systemw as to increase the backhaul speed (my iPhone 11 Pro Max is my only wifi 6 device), and you can't disable ax on the access point without disabling it in the backhaul.