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Forum Discussion
VerneArase
Mar 17, 2020Apprentice
Dell Latitude 7480 and Orbi RBK853
My wife is now working at home, and her Dell Latitude 7480 isn't able to see my Orbi RBK853's networks. Has anyone seen this before, and is there any solution? -- Thanks, Verne
FURRYe38
Mar 17, 2020Guru - Experienced User
Wouldn't it even see the SSID coming from the 2.4Ghz radio though? Most laptop wifi adapters are dual band supporting. Thought would be interesting if this LT was 5Ghz only supporting. I kind of doubt that though.
ekhalil
Mar 17, 2020Master
FURRYe38 wrote:Wouldn't it even see the SSID coming from the 2.4Ghz radio though? Most laptop wifi adapters are dual band supporting. Thought would be interesting if this LT was 5Ghz only supporting. I kind of doubt that though.
Can be that Orbi is using channels above 11 on 2.4 GHz and the laptop's driver is not able to see that either?
It's very easy to troubleshoot this issue. Please change the channels and test. I've seen this issue in many old and new Windows laptops.
- FURRYe38Mar 17, 2020Guru - Experienced User
True. Most Orbi systems in the USA don't go above channel 11 and are not available for select if this user is in the USA. I'm aware of outside of the USA, channels above 11 maybe availalbe.
Hopfully changing channels will be telling.