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Forum Discussion
Solved
Deregister RBK852 system
I've just purchased a used RBK852 system from eBay UK from a reseller. Everything seems to be working fine, but, when going into the 'Security' section in the Orbi app, I get the message that 'Your r...
- The way to reach support is going to this page
https://www.netgear.com/support/contact.aspx
Then clicking on "Get answers about NETGEAR products before I buy" then clicking on "Networking for Home" then "Chat with us". The Netgear support person was very helpful and created a support ticket for me to deregister and the whole process completed in 48 hours.
Thanks for your response.
I bought the unit from an eBay reseller, who themselves acquired it from someone else, so I don't know how easy it might be to get back to the original owner ... :(
Surely there should be a process with NG through which this can be resolved?
Contact NG support or a forum moderator to help you out.
cromagnon1999 wrote:
Thanks for your response.
I bought the unit from an eBay reseller, who themselves acquired it from someone else, so I don't know how easy it might be to get back to the original owner ... :(
Surely there should be a process with NG through which this can be resolved?
Many thanks. I have contacted Blanca, and hopefully this will be resolved soon.
đ
It's now over a week since I emailed Netgear support on this issue. I've had no response - not even an acknowledgement of my email. Pretty poor customer service IMO.