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Solved
Deregister RBK852 system
I've just purchased a used RBK852 system from eBay UK from a reseller. Everything seems to be working fine, but, when going into the 'Security' section in the Orbi app, I get the message that 'Your r...
- The way to reach support is going to this page
https://www.netgear.com/support/contact.aspx
Then clicking on "Get answers about NETGEAR products before I buy" then clicking on "Networking for Home" then "Chat with us". The Netgear support person was very helpful and created a support ticket for me to deregister and the whole process completed in 48 hours.
I have no case number. I was asked by Blanca to email customer support direct, with the serial number of the device and my Netgear account email address, which I did last week. The subject lines of my two emails were ‘Request unregister device’, and ‘Deregister RBK852 system’ sent to Customer.service@netgear.com last Wednesday and Friday.
Many thanks for your help.
Many thanks for your help.
The way to reach support is going to this page
https://www.netgear.com/support/contact.aspx
Then clicking on "Get answers about NETGEAR products before I buy" then clicking on "Networking for Home" then "Chat with us". The Netgear support person was very helpful and created a support ticket for me to deregister and the whole process completed in 48 hours.
https://www.netgear.com/support/contact.aspx
Then clicking on "Get answers about NETGEAR products before I buy" then clicking on "Networking for Home" then "Chat with us". The Netgear support person was very helpful and created a support ticket for me to deregister and the whole process completed in 48 hours.
That's fantastic! I've just done that, and have been told it will happen within 48 hours. Very odd that you have to pretend you don't yet have a Netgear device in order to access Live Chat support on a Netgear device that you already have, but it worked for me.
Emailing the support email address has lead to no response whatsover in over a week - very poor - but 5 minutes chatting to a support rep whose job was presumably to advise on future purchases ... and it's sorted.
Case number is 45044229 ChristineT Blanca_O
Thanks again codejanitor
Please mark your thread as solved so others will know.
Good Luck.
