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Forum Discussion
JeremiahNC
Dec 19, 2019Initiate
Devices connected to base unit all report weak signal strength
I have the Orbi RBR850 base and satellite, both have firmware version 3.2.8.5 with ethernet backhall. The base unit is connected to CenturyLink 1Gb fiber ONT. The base unit is located in the concre...
JeremiahNC
Dec 24, 2019Initiate
So I figured out what my problem is, the lastest firmware version 3.2.8.5 is reporting low signal strength. I don't know if it's correct but if I revert back to version 3.2.7.2 my devices report a stronger signal from the Orbi app. Unfortunately when I checked this morning, my router had auto updated back to 3.2.8.5 and devices connecting to the router (not the satellite) are reporting low signal strength again. I'll check if there is a way to prevent the router from auto updating or if there is a new beta firmware to try.
Things I tried:
moved the router from the basement to the first floor. Which meant I had to run a second network cable back to the basement, since everything terminates down there and that's were the fiber comes into the house. So if you are having network connection run in your new home, have two lines run for each drop.
Moved the router and satelitte to opposite corners of the house for maximize the 30 ft. separation.
Factory reset the router, which of course applied the lastest firmware during setup.
Purchased a new unit to see if it was a weak radio in my current system, so I need to return it.
Finally, applied the previous firmware manually.
Bandito
Dec 24, 2019Luminary
Great troubleshooting!
It sounds like there is an incompatibility between the latest firmware and the app. As long as you're getting good performance, I wouldn't worry too much about what the app is reporting.