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DanyP's avatar
DanyP
Aspirant
Aug 19, 2022
Solved

Devices connected to Satellite RBS850 loses WLAN connection

Hello all, have a RBS850 in the attic. This is connected by wire to the LAN. Since I moved the RBR850 router to a different location in the basement, the devices connected to the RBS850 keep losing ...
  • DanyP's avatar
    DanyP
    Aug 23, 2022

    I think the problem is solved. I have not experienced another wifi outage since 24 hrs. I have deactivated the RBS850 again and reactivated it after about an hour. During the activation I pressed the reset button. In difference I used a paper clip and not the wire which I had used before. I was clearly paying attention to whether the button was responding or not. It takes about 20 minutes until the RBS850 was back online. I thank everyone for the support. If I do not contact you again the problem is solved.

     

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Aug 21, 2022

Can you disconnect the RBS from the switches and see if the behavior changes? 

What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.

DanyP wrote:

There are two switches between the RBR850 and the RBS850. Firs node GS108Ev3 and second node GS105Ev2, both with the latest firmware.

 

DanyP's avatar
DanyP
Aspirant
Aug 22, 2022

I did. The RBS850 has connected to the RBR850 via WLAN. The quality of the connection is output as 'poor'. The behavior is the same as when the RBS850 is on the LAN. Suddenly the connection is gone.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Aug 22, 2022

    If your RBS is in the attic, is this attic space well cooled and ventilated? 

     

    Sounds like you may have a faulty RBS. 

    I would contact NG support and see what your options are:

     

    https://my.netgear.com/support/contact.aspx

    • DanyP's avatar
      DanyP
      Aspirant
      Aug 23, 2022

      I think the problem is solved. I have not experienced another wifi outage since 24 hrs. I have deactivated the RBS850 again and reactivated it after about an hour. During the activation I pressed the reset button. In difference I used a paper clip and not the wire which I had used before. I was clearly paying attention to whether the button was responding or not. It takes about 20 minutes until the RBS850 was back online. I thank everyone for the support. If I do not contact you again the problem is solved.