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Forum Discussion
DanyP
Aug 19, 2022Aspirant
Devices connected to Satellite RBS850 loses WLAN connection
Hello all, have a RBS850 in the attic. This is connected by wire to the LAN. Since I moved the RBR850 router to a different location in the basement, the devices connected to the RBS850 keep losing ...
- Aug 23, 2022
I think the problem is solved. I have not experienced another wifi outage since 24 hrs. I have deactivated the RBS850 again and reactivated it after about an hour. During the activation I pressed the reset button. In difference I used a paper clip and not the wire which I had used before. I was clearly paying attention to whether the button was responding or not. It takes about 20 minutes until the RBS850 was back online. I thank everyone for the support. If I do not contact you again the problem is solved.
FURRYe38
Aug 22, 2022Guru - Experienced User
If your RBS is in the attic, is this attic space well cooled and ventilated?
Sounds like you may have a faulty RBS.
I would contact NG support and see what your options are:
DanyP
Aug 23, 2022Aspirant
I think the problem is solved. I have not experienced another wifi outage since 24 hrs. I have deactivated the RBS850 again and reactivated it after about an hour. During the activation I pressed the reset button. In difference I used a paper clip and not the wire which I had used before. I was clearly paying attention to whether the button was responding or not. It takes about 20 minutes until the RBS850 was back online. I thank everyone for the support. If I do not contact you again the problem is solved.
- FURRYe38Aug 23, 2022Guru - Experienced User
Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡 - DanyPAug 30, 2022Aspirant
The problem isn't solved. Since this week I have many outages. I'll contact the support.