Devices keep going to 2.4ghz

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰️

What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Also try turning down the power output of the RBRs wifi 2.4Ghz radios from 100% to 50% or 25% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

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joebacca123 wrote:

Hi, I just purchased a AX3000 - RBK653S set. Unfortunately there is no way to "unbundle" the ssid for 2.4 and 5ghz from what I could tell. The Wifi signal is good wherever I go, but none (with the exception of my phone+TV for some reason) of my devices are connecting to 5ghz. Can the ssid somehow be split? I have devices that require the 2.4ghz so turning it off is not an option. Thanks

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