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Forum Discussion
HarleyGirl5999
Jan 19, 2022Guide
Devices not connecting to RBR850/RBS850 satellites
I have the RBR850 router with 2 satellites (RBS850) and every device in our home is connecting to the router, none to the satellites. I see this is a common problem, but I could not find any help wi...
- Jan 19, 2022
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡Try turning down the power output of the RBRs wifi radios from 100% to 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings
You may want to review this as well if suggestions don't seem to help any:
FURRYe38
Jan 19, 2022Guru - Experienced User
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
Try turning down the power output of the RBRs wifi radios from 100% to 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings
You may want to review this as well if suggestions don't seem to help any:
- HarleyGirl5999Jan 19, 2022Guide
The modem is a Spectrum PC20
Each satellite is about 40-45 feet from the main router.
Will turning down the power of the main router, will I be losing stength of my wi-fi? I will try that.
Thank you.
- FURRYe38Jan 19, 2022Guru - Experienced User
Only some. Lets see if we can help the devices pick the RBS over the RBR. It's up to devices to pick and choose where they connect too.
- HarleyGirl5999Jan 20, 2022Guide
It seems that worked! I also noticed that both of my satellites had a backhaul status of "poor". One I simply rebooted, but the other I did have to move a bit closer. It was about 45 feet away, it is now about 28 feet away and both say "good" now. There are not a lot of devices connecting to the satellites; is that normal? Also, do all satellites/router need to be within 30 feet of each other all over the house? Thanks so much for your help!! I hope this prevents the VERY FREQUENT need to reset our internet (like 3 times a week). Also, do you know why this one device that is very close to one of the satellites is still connecting to the router? I restarted the router and satellites, and then restarted the camera, and it still connects to the main router, which is 45 feet away from it. The closest satellite is about 15 feet away. Thanks again for your all help!