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Dazza762's avatar
Dazza762
Luminary
Aug 27, 2021
Solved

Devices not connecting to satellite

I've got a satalite set up in my office. It's connected properly to the router but none of the devices in my office are connecting to it. They all connecting to the router unit which is in a differen...
  • Dazza762's avatar
    Dazza762
    Aug 27, 2021

    FURRYe38 wrote:

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    What is the size of your home? Sq Ft?
    What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

     

    Also try turning down the power output of the RBRs wifi radios from 100% to 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings


    Distance isn't an issue. Less than 30 ft. I seem to have fixed it by doing a full reset of the satellite in question.