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Forum Discussion
DNS errors RBK753
I have occasional DNS errors and reloading the page resolves it. Here is the link for details from other people who had same issue but no resolution was provided. Any ideas? https://community.net...
I just tried following 2 steps and it may have resolved the issue. However I need to wait for couple of days to confirm.
1) Hard reset router and satelites.
2) After reset step I set static DNS primary as 75.75.75.75 (Comcast) and Secondary DNS 208.67.222.222.
I tried step 2 without step 1 and it did not work. I tried hard reset without Step 2 and that solution did not work either.
If this continue to work, it may be a firmware issue vs hardware issue.
Ok, keep us posted. Possible ISP, DNS issue here as well with your specific ISP...
I've had this firmware since the weekend and I haven't had any DNS Issues pop up on my end. I do change my DNS Servers to OpenDNS through the Router GUI and have IPv6 Enabled (also using OpenDNS).
Update: Although frequency of errors have reduced significantly but they still happen when visiting a new website (not in cache). I am going to get a replacement from Costco, test and provide an update.
Sounds good, let us know how it goes.
I have not seen any DNS issues thus far. I did try a few new sites as well, places I don't normally go. CNN and such. All came up quickly.
Ace321 wrote:Update: Although frequency of errors have reduced significantly but they still happen when visiting a new website (not in cache). I am going to get a replacement from Costco, test and provide an update.
I also still see it with my RBR50 and the latest V3.2.16.6_1.4.4 firmware. I don't believe it is a hardware issue. You can't fix it by changing the Orbi DNS settings. The only thing I've found to make it go away is setting my Windows network connection properties DNS to point directly to the external DNS server IP address (and not gateway/router IP). Fortunately, this is a minor inconvenience during browser sessions and my browser automatically retries after a very short interval (less than a second).
I would make contact with NG support and let them know what your seeing and having problems with. Seems like this maybe a FW, ISP service issue that is specific with the ISP you guys are using. NG should be able to correct this. Be sure to capture debug logs.
- I never had this issue on my RBR50 though. As soon as I switched to RBR750, I started having this issue. If I switch back to RBR50, issue goes away.
- I did contact NG support and provided all details. They have escalated my case and going though this with senior tech. No resolution yet.
Ok, keep in contact with them then. Fix won't be over night, so please be patient. Have them help you collect debug logs if they haven't already. Hopefully they can fix it as soon as possible.
