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Forum Discussion
Ace321
Aug 18, 2020Apprentice
DNS errors RBK753
I have occasional DNS errors and reloading the page resolves it. Here is the link for details from other people who had same issue but no resolution was provided. Any ideas? https://community.net...
eliea
Sep 02, 2020Aspirant
I am having the same issue and spent tons of time with support with no luck.
Before the newer version a support guy acknowledged it is a firmware issue and asked me to change ORBI to AP mode and the issue went away. Definitely with AP mode lots of functionality won’t be available including armor (armor is free for a year with Costco version). The guy promised that the issue will be solved after the firmware upgrade of Mid August.
I reverted back the AP mode to router mode and the issue is worst then before, tried all what you guys mentioned and nothing worked except AP mode. Spent again lots of time on the phone with support and no luck at all, and they never acknowledged after the latest firmware that this is a know issue.
Not sure what else can be done.
Before the newer version a support guy acknowledged it is a firmware issue and asked me to change ORBI to AP mode and the issue went away. Definitely with AP mode lots of functionality won’t be available including armor (armor is free for a year with Costco version). The guy promised that the issue will be solved after the firmware upgrade of Mid August.
I reverted back the AP mode to router mode and the issue is worst then before, tried all what you guys mentioned and nothing worked except AP mode. Spent again lots of time on the phone with support and no luck at all, and they never acknowledged after the latest firmware that this is a know issue.
Not sure what else can be done.
Ace321
Sep 02, 2020Apprentice
Only solution worked for me was setting static DNS in PC/device. I also spent time with NG support with no resolution. Hopefully, they will fix this in next firmware.