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Forum Discussion
DNS errors RBK753
I have occasional DNS errors and reloading the page resolves it. Here is the link for details from other people who had same issue but no resolution was provided. Any ideas? https://community.net...
So your ISP gave you a different modem gateway?
They upgraded me to the latest Advanced Gateway. But I eliminated this as the issue as it works with other routers (not getting the weird dns errors).
I would keep in touch with NG support about this. Maybe something with Orbi AX and your ISP service that needs to be looked into. I don't see this with mine, though I'm on a different ISP and use a different modem.
Nnyan wrote:They upgraded me to the latest Advanced Gateway. But I eliminated this as the issue as it works with other routers (not getting the weird dns errors).
- NG are not responding to my case. After few calls It was escalated to L1 and still no response. And each time I call I have to go through the helpdesk then to the orbi team then the orbi team has to transfer me to the orbi ax team. Each time it is a 45 minutes wait.
If you are familiar with using telnet to access your router you could test my workaround to check if the issue is the same
I have no dnsissus running for days now.
No DNS issues here as well.
Regarding the reported issues, it could be device issues. If a PC flush DNS, then set back up as DHCP. Because if one is using a static IP and the problem went away, flushing DNS may solve it. Also try resetting the network on the device.
Also DNSbenchmark is not totally accurate as the benchmarks will change daily, depending on traffic. Opendns is usually the slowest here. So it is best sometimes to use the ISP DNS servers as they have less overhead.
One thing we are also doing now is enabling IPv6 and using a 3rd party IPv6 DNS. Several websites have gone to this and most ISPs do not support it. So this is a good way to support it on the user level. Then you can test it to see if it is working.
You'll need to keep in touch with them, even if it takes a while to get online with them.
You can make contact with a forum moderator as well.
All in all, changes will take time to make if this is to be fixed. Will not happen over night.
Try the telnet option if your confortable with that. Have one of the users help you with that. Might ask them to help you via Teamviewer.
eliea wrote:
NG are not responding to my case. After few calls It was escalated to L1 and still no response. And each time I call I have to go through the helpdesk then to the orbi team then the orbi team has to transfer me to the orbi ax team. Each time it is a 45 minutes wait.I used to use Googles Nambbench years ago. However it kept saying my ISP has the fastest DNS so I've always used ISP DNS. I have tired quad 1 and 9 on occasion. Have not seen any DNS issues on my Orbi AX. Seems like this maybe a ISP DNS handling issue with some specific ISPs possibly or Orbi AX mis-configuration.
Mstrbig wrote:No DNS issues here as well.
Regarding the reported issues, it could be device issues. If a PC flush DNS, then set back up as DHCP. Because if one is using a static IP and the problem went away, flushing DNS may solve it. Also try resetting the network on the device.
Also DNSbenchmark is not totally accurate as the benchmarks will change daily, depending on traffic. Opendns is usually the slowest here. So it is best sometimes to use the ISP DNS servers as they have less overhead.
One thing we are also doing now is enabling IPv6 and using a 3rd party IPv6 DNS. Several websites have gone to this and most ISPs do not support it. So this is a good way to support it on the user level. Then you can test it to see if it is working.
- Senior advanced Technical support called yesterday and they said I did all possible solutions that they can think of. They will consult with higher team and get back to me today.I’ll keep you guys posted.
Ok keep us posted. NG Sr. Support Engineer could not resolve it for me. She asked me to captured the logs and attach to my ticket. After I completed that step I was told that logs are forwarded to enineering. No news after that.
Hi, did you get anywhere with support on this? I have been getting ERR_CONNECTION_RESET errors intermittently ever since I switched from the WiFi of my ISP model to the WiFi on my Orbi RBR750 in October last year.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
ManuilTonev wrote:Hi, did you get anywhere with support on this? I have been getting ERR_CONNECTION_RESET errors intermittently ever since I switched from the WiFi of my ISP model to the WiFi on my Orbi RBR750 in October last year.
Hi,
I have firmware v3.2.16.6_1.4.4 on the Orbi router.
My ISP is Optimum Online.
The router model is: ALTICEONE_B58B
Thanks,
Manuil
Have you update to v12 to see if that version changes anything?
Cant find any informaton on the modem model. Is that the model number printed on the sticker on the modem?
ManuilTonev wrote:Hi,
I have firmware v3.2.16.6_1.4.4 on the Orbi router.
My ISP is Optimum Online.
The router model is: ALTICEONE_B58B
Thanks,
Manuil
Thanks. I just updated to 3.2.17.12 but the problem persists.
Optimum does not share much details on their box (maybe built/white labeld for them) but it is the one on this page: https://www.optimum.com/alticeone
I got the exact model from the Technical Information menu (press the Altice button on the cable remote, navigate to settings, technical info).
Here are pictures of what it looks like:
Meanwhile, I talked to customer support for NG. They walked me through installing the 3.2.17.12 FW update and let me with instructions for performing a hardware reset, suggesting that I did not properly instlal the router (never mind I followed the app installation instructions to the t). I will try that as a next step but I am not holding my breath - the problem was there from the moment I turned on the Orbi router.
Possibe your ISP modem has a built in router...
ManuilTonev wrote:Thanks. I just updated to 3.2.17.12 but the problem persists.
Optimum does not share much details on their box (maybe built/white labeld for them) but it is the one on this page: https://www.optimum.com/alticeone
I got the exact model from the Technical Information menu (press the Altice button on the cable remote, navigate to settings, technical info).
Here are pictures of what it looks like:
Meanwhile, I talked to customer support for NG. They walked me through installing the 3.2.17.12 FW update and let me with instructions for performing a hardware reset, suggesting that I did not properly instlal the router (never mind I followed the app installation instructions to the t). I will try that as a next step but I am not holding my breath - the problem was there from the moment I turned on the Orbi router.
Yes but why would that be a problem? Each web request goes through a number of routers at each hop to the destination. When I connect directly to the cable box's wifi, there are no problems. But when I go through the NG router that is wired to the cable box, then hickups appear. What could be clashing between the two?
I wish I had another network to test if the NG will work fine if not connected to the Altice.
Thats a problem, having more then 1 router on the same line in the home can cause problems.
Your ISP Modem already has a build in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopYou might try option#2 first...
- Already tried the path through and it did not work. Orbi support are still working on the issue they already asked me to try lots of things with no luck. Case was open with orbi support since September and so far no resolution.
You'll need to keep in contact with NG support. Keep on them about this.
- I am on top of it
Thank you so much. I got Optimum to enable Bridge mode, the Orbi got a public IP but the issue still persist. I.e. not related to the double NAT-ing but likely a router issue (since it does not happen if I connect to the ISP Box's network/WiFi or I tether through my phone's data).
Meanwhile, the ISP seems to have their own range extender smart wifi solution. I will give that a try and, if it works, will cut my losses with the NetGear and return it to Costco.
Furry is 100% correct. You need to call Netgear support and tell them to fix this. That is the only way this will get resolved is if enough people complain.
The issues are very well documented and my support case has proven it to them, while they were connected to my computer. I could recreate it fairly easily and make it go away by switching to IPv6 but that doesn't help the devices on the network that are IPv4 only.
Please call NG support and make them fix their bad firmware.
100% agree - NG needs to get their act together on this.
On my part - I am retunring my NG, not worth my time and efforts anymore. After wasting several hours on the phone with their support just to upgrade firmware with no benefit, I pulled the plug. I have switched to my ISP's (Optimum) mesh network solution and it works comparably well without the annoyances of NG denying to serve web pages at random.
Good luck.
