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Forum Discussion
Does Netgear have an ombudsman to escalate issues ?
Despite an RMA and 6+ months of back and forth - I have received no resolution to my issue - because of the delaying tactics and slow responses via engineering, L2 support I am out of the window to di...
I cannot find the option to select RBR850 as the option in the model - it’s RBR 850 not RBR50
Updated title to reflect
Updated title to reflect
Support has been working with me for months now and I have not heard anyone suggest this is the Max - that’s quite a drop from less than 1 feet away
The link I referred to was for Wifi 5 AC though. Here is the link to the router you are using now:
Wifi performance should be +400-800 Mbps I suppose.
- Thanks the test shows 735-835 mbps in lab conditions but I am not even getting the low end
If you connect wired through the the router and you get +800 Mbps, then being wireless connected and sitting next to the same router you should be able to get 560-640 Mbps. I am getting this while being connected to a satellite (not even the router) on a RBK752 set, using the TP-Link AX3000E PCIe adapter on a desktop PC. This is a 2x2 adapter (802.11ax 2x2 160 MHz 2402 Mbps). However, on the client side the Orbi limits me to 2x2 80 MHz 1200 Mbps, as the Orbi doesn't support 160 Mhz for clients.
In your case, I do not think there is anything wrong the router hardware. Your issue I think could be either 1) client devices 2) external signals that interfere with your wifi. 3) the device you are downloading data from is reaching max upload capacity.
In your testing, also make sure that you are actually connected to the main router if you're like sitting next to it. You can check this on the configuration/status page. However, reading how much you went through already with support. I think you might have also done that.
edit: You have the RBR850 which is also 4x4 for clients, not just for the backhaul. So your potential (2402 Mbps 80 MHZ) should be even greater. However your clients should then also have 4x4. What sort of speed (Mbps) are you clients reporting, if you look for example in the network adapter? In your case it should at least report +960 Mbps for a 2x2 stream on 80 MHz.