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Forum Discussion
Drop in Download Speed - RBR750 with Satellite
I have been using the using the Orbi RBR750 for 8 months now and 30 days ago the download speed dropped from 940mbs to 610mbs. Have noticed the satellite has been indicating that it is receiving per...
Please open a support ticked with NG support and let them know what your experiencing. Can reference this forum thread as well.
Thank you.
Cdhappz wrote:
I have the same issue. Had consistent speeds of 1300-1400 mbps download and 41 mbps upload. Now after new firmware 500-600 mbps download still 41 mbps upload. Testing speed directly in router login because app is useless as it crashes and is unusable
I have searched the Netgear site in order to find out where I can file a support ticket. I am out of the 90 warranty and don't want to purchase a support plan to report a Netgear issue. What am I missing? Can someone send a link that I can use to report the problem?
https://www.netgear.com/support/#
Log in to your NG account here.
Thanks for the attempt to provide a link to contact NG. I have been on this page before and since my free product support has run out, I have to purchase a plan to report a NG initiated problem to NG which makes no sense. I do have the standard NG account where I have registered my products. The firmware update appears to be the suspect and others have commented the same. I scoured the page to where the link took me and I can go right back into the community where I have been or else purchase a support plan. I think they call this a do loop unless I am missing something on the page that provides the abilty to report a problem without having to sign up for a product support plan.
Try contacting a forum moderator and see what your options are:
Blanca_O and Christian_R
Be sure to visit the main Orbi AX forum as well for the RBR and RBS 7 series.
https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax
Bobkc wrote:
Thanks for the attempt to provide a link to contact NG. I have been on this page before and since my free product support has run out, I have to purchase a plan to report a NG initiated problem to NG which makes no sense. I do have the standard NG account where I have registered my products. The firmware update appears to be the suspect and others have commented the same. I scoured the page to where the link took me and I can go right back into the community where I have been or else purchase a support plan. I think they call this a do loop unless I am missing something on the page that provides the abilty to report a problem without having to sign up for a product support plan.