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Dropping internet daily
Hoping someone can help me with the situation that just started a few days ago. I've been running the Orbi AX6000 (RBK852) since Jan '21 with little to no issue until this past week. My firmware is o...
Does the front LED turn PINK on the RBR or RBS when this happens?
When you added the other RBS, did you update it to same version of FW as whats on the RBR?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰️
Are the RBS wireless or wire connected to the RBR?
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
Yes, the front LED turns pink on the RBR. I have not noticed this on the RBS. I'm not sure how to check the version of the satellite but I'll poke around and find out. I brought this setup from my previous home (~2800 sqft) to an apartment (~1100 sqft). I know it's overkill but I'd only have the RBR, but I needed a wired connection for a computer in another room so I powered up the satellite and ran a cable to the ethernet port on the back of it. The RBS is wirelessly connected to the RBR. As for wireless settings, I'm on Auto (2.4) and 48 (5). There are many wifi networks in the building. I'll try that sequence you mention next time as you recommend to see if any improvements are seen. No, I have not performed a factory reset yet of the router. Not opposed to it, just haven't tried this yet. Thanks for the reply!