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Forum Discussion
Dropping internet daily
Hoping someone can help me with the situation that just started a few days ago. I've been running the Orbi AX6000 (RBK852) since Jan '21 with little to no issue until this past week. My firmware is o...
berxleben wrote:
I've had my ISP (cox cable) check the account and everything on their end, it all seems to be ok from what they can see.
When a system has worked for 22 months and now drops the internet connection several times per day, something has changed.
There have been a number of posts on the forum describing physical issues with the cable service drop (break in the cable insulation, bad coax connector, etc.) When the ISP service tech repaired the feed, no more problems!
It might be useful to check the CM1200 log. See page 18 of the CM1200 User Manual:
https://www.downloads.netgear.com/files/GDC/CM1200/CM1200_UM_EN.pdf
It also might be worth checking the Orbi router log before rebooting the router. (Rebooting erases the log file.)
That is done using the Orbi web browser interface (http://orbilogin.net ) Login with the administrative credentials, "admin" and the router password (not the WiFi or the Orbi 'app' password). The log is found on the Advanced Tab, Administration Menu.
New firmware for the 850 series just came out this week:
https://www.netgear.com/support/product/rbk852.aspx#download
There seems to be a regular pattern that the Firmware Update mechanism in the Orbi app or the Orbi web browser interface do not recognize new firmware immediately. There is a general feeling that Netgear deliberately waits for "early adopters" to discover new firmware, install it, and report their experience.