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Dropping internet daily
Hoping someone can help me with the situation that just started a few days ago. I've been running the Orbi AX6000 (RBK852) since Jan '21 with little to no issue until this past week. My firmware is o...
The ISP didn't seem overly concerned so sending a tech out wasn't in the cards at the time. I figured I'd go through troubleshooting on the router first and try to eliminate it as a reason. Then get Cox back on the line and get them out here. I haven't looked at the logging on the CM1200 but will, thanks for the link. I will also grab the logs from the router before reboot if possible, I didn't know where they were so I'll be sure to look first. Good to know on the firmware, I didn't know a new one had come out. Thanks for the reply!
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html