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Forum Discussion
Email log fails to send on RBK752
Model:RBK752 Firmware:7.2.6.21 OS:Windows My parents have a RBK752 and it fails to send email logs. It had sent them to me since originally getting the router a few years ago, but stopped mid ...
Possible the email service could have blocked the emails due to being considered spam. I've seen this before. Somethings ISPs consider constant emailings spam sometimes. If the 8 series is working and the 7 series isn't, something where the 7 series resides is no longer working.
Try manually sending the logs using the Send button, then go into the log menu on the 7 series and look at the log entry here. WIll give status on the results of sending the log. Post the out put here.
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
I had a chance this evening to log onto the router. Haven't done any rebooting yet since I am not at the location and doing the work remotely.
Here is what the log shows when I try to send it.
When using the email address that works on 8 series and mail.twc.com and port 25 - the error reads. Authentication is not on.
[email failed] myemailaddresshere sender rejected. The email address you are sending as must matc Tuesday, Jan 16,2024 22:18:08
When trying gmail address and gmail smtp server with port 587 and no authentication
[email failed] -5.7.0 Must issue a STARTTLS command first. For more information, go to, Tuesday, Jan 16,2024 22:30:22
Using gmail address with smtp gmail server with port 587 and authentication
[email failed] -5.7.9 Application-specific password required. For more information, go to, Tuesday, Jan 16,2024 22:35:27
When I tried the gmail with imap or pop3 I got the following. I used port 993 for imap and port 995 for pop3
[email failed] internet connection is dropped, Tuesday, Jan 16,2024 22:32:07
I didn't try any other google two factor authentication stuff.
I will try restarting the cable modem and router later this week if these messages don't help.
Try the power cycle OFF then back ON first, then check the logs again. If messages are still there, then something with the email services or email configuration has changed and the router can't send the logs correctly.
You can try google mail 2FA:
This worked last time I used it. Been a while though.