NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Cryptok's avatar
Cryptok
Initiate
Jul 10, 2022

Ethernet ports suddenly stopped working on RBR750

Bought 6 months ago to the day, been working fine without issue. Suddenly today, I can't connect any of my PC's that are hardwired to the RBR750 router. Wifi works fine on all devices. I tried bypass...
Cryptok's avatar
Cryptok
Initiate
Jul 10, 2022

Thanks for reply, answers to questions below - (issue not fixed):

1. Yes, using all CAT6 cables.

2. Cable modem: Netgear CM600

3. Followed all your instructions exactly, and at no point in the steps was I able to get an IP address over ethernet port. Disconnected all RBS, other cables, modem, etc. Did 1 min reset. Tried all 3 ethernet ports. At last step, did the factory reset and re-setup the RBR. Wifi back up and running, but still no ethernet access, back to where I started.

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 10, 2022

I recommend you contact NG support and ask for help on this. Seems like a hardware failure.

Blanca_O KevinLiT