NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Facebook and Instagram not loading on WiFi
When connected to orbi wifi using the mobile app for facebook and instagram on my phone it fails to load images and videos and when they do its extremely slow, when I switch to mobile data it loads w...
They did work in AP mode but I needed to roll back to an older firmware and block all updates. This worked great but eventually, a change would happen and the update would get pushed randomly at night and I would have to waste time rolling back again.
The problem was I had an ISP-provided router so I was getting double NAT if I used the Orbi in router mode.
I changed my internet to FTTP so I had an ONT installed with this. I connected the ONT to my orbi directly and used the orbi as the router. no double NAT and everything appears to be working ok.
When the orbi is in ap mode, your sky q hub is controlling all the dns/dhcp/routing functions.
The orbi is acting as a simple access point.
Try checking the sky q's dns. Maybe it'll let you use a different dns provider.
Unfortunatly sky q hub doesnt allow you to change the DNS on the router. i have tried changing the DNS on my mobile but that didn't make any difference.
I tried the orbi in router mode and the facebook and Instagram loading issue went away but then I had the issue of Double NAT.
I also tried disconnecting the orbi and turning on the sky q hub wireless to connect directly and that worked as well. so it seems like the issue is related to the orbi