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Forum Discussion
Solved
Facebook and Instagram not loading on WiFi
When connected to orbi wifi using the mobile app for facebook and instagram on my phone it fails to load images and videos and when they do its extremely slow, when I switch to mobile data it loads w...
They did work in AP mode but I needed to roll back to an older firmware and block all updates. This worked great but eventually, a change would happen and the update would get pushed randomly at night and I would have to waste time rolling back again.
The problem was I had an ISP-provided router so I was getting double NAT if I used the Orbi in router mode.
I changed my internet to FTTP so I had an ONT installed with this. I connected the ONT to my orbi directly and used the orbi as the router. no double NAT and everything appears to be working ok.
When dealing with a situation like this, the first crucial thing to identify is whether the issue is isolated or impacts a large number of people. Try these things first:
- Clear the cache and data on Instagram and Facebook.
- >Install the app again.
- Remove yourself from the Beta programme or try an earlier APK.
- Try Browser-based access
If nothing work for you then may be this problem is caused by IPV6. Disable IPv6 and then try, Your apps will operate flawlessly.>
- 1. Tried clearing browser cache and removing and reinstalling both Facebook and Instagram apps.
2. Not sure how I can remove myself from the beta? or install earlier Facebook and Instagram APK. I’m on iPhone
3. Browser based access works ok.
Have tried on multiple devices in the house and all seem to be affected.I have the exact same issue Stu and posted about it on a seperate thread.
Only started being a problem with the latest firmware update, it appears. FURRYe38 has responded to me and I am yet to try his suggestions, but sounds exactly like what I am experiencing across all of my devices.
unfortunately i cant put my sky q hub in modem only mode and doing the DMZ gives me double NAT which causing interference with the connectivity for my sky tv multiroom boxes.
I'd LOVE the option to roll back the firmware or would like to know when the next release/fix is available.
Potentially could be upgrading to fttp as its become available to me, can the orbi be connected directly to the ONT without the need for the sky modem/router?