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Forum Discussion
stu3886
Sep 28, 2021Apprentice
Facebook and Instagram not loading on WiFi
When connected to orbi wifi using the mobile app for facebook and instagram on my phone it fails to load images and videos and when they do its extremely slow, when I switch to mobile data it loads w...
- Aug 10, 2022
They did work in AP mode but I needed to roll back to an older firmware and block all updates. This worked great but eventually, a change would happen and the update would get pushed randomly at night and I would have to waste time rolling back again.
The problem was I had an ISP-provided router so I was getting double NAT if I used the Orbi in router mode.
I changed my internet to FTTP so I had an ONT installed with this. I connected the ONT to my orbi directly and used the orbi as the router. no double NAT and everything appears to be working ok.
FURRYe38
Sep 29, 2021Guru - Experienced User
Something to ask your ISP about. If you connect your sky boxes to the ISP modem in router mode, then you shouldn't have a problem with double nat while using DMZ for the RBR. DMZ helps with double NAT issues for the RBR in router mode.
stu3886
Oct 08, 2021Apprentice
So the original issue is still happening.
But a further update in my troubleshooting. If I switch over to the guest wifi the problem goes away!
It’s definitely an orbi issue not an ISP issue
But a further update in my troubleshooting. If I switch over to the guest wifi the problem goes away!
It’s definitely an orbi issue not an ISP issue
- stu3886Oct 11, 2021Apprentice
microsoft teams dropping calls and not connecting when connected via LAN to satellite
the satellite is connected to router via the wireless backhaul.
This is definitely an orbi issue not ISP.
- alexwatson564Aug 10, 2022Aspirant
Try these things:
- Reset your wi-fi connection.
- Check Instagram running status on DownDetector
- Clear the cache and data on Instagram and Facebook.
- Don’t use a VPN to access Instagram
- Install the app again.
- Remove yourself from the Beta program.
- Try Browser-based access.
If nothing works for you then perhaps this problem is caused by IPV6. Try to disable IPv6.
- stu3886Aug 10, 2022Apprentice
Unfortunately, I never did resolve the issue.
The only fix was to turn off AP Mode and use it in router mode. So far so good.