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stu3886's avatar
stu3886
Apprentice
Sep 28, 2021
Solved

Facebook and Instagram not loading on WiFi

When connected to orbi wifi using the mobile app for facebook and instagram on my phone it fails to load images and videos and when they do its extremely slow, when I switch to mobile data it loads w...
stu3886's avatar
stu3886
Apprentice
Oct 08, 2021
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So the original issue is still happening.

But a further update in my troubleshooting. If I switch over to the guest wifi the problem goes away!

It’s definitely an orbi issue not an ISP issue
alexwatson564's avatar
alexwatson564
Aspirant
Aug 10, 2022
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Try these things:

  1. Reset your wi-fi connection.
  2. Check Instagram running status on DownDetector  
  3. Clear the cache and data on Instagram and Facebook.
  4. Don’t use a VPN to access Instagram
  5. Install the app again.
  6. Remove yourself from the Beta program.
  7. Try Browser-based access.

If nothing works for you then perhaps this problem is caused by IPV6. Try to disable IPv6. 

  • stu3886's avatar
    stu3886
    Apprentice
    Aug 10, 2022
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    Unfortunately, I never did resolve the issue.

     

    The only fix was to turn off AP Mode and use it in router mode. So far so good.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Aug 10, 2022
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    So FB and IG are now working for you with orbi in router mode? 

    stu3886 wrote:

    Unfortunately, I never did resolve the issue.

     

    The only fix was to turn off AP Mode and use it in router mode. So far so good.

     

  • stu3886's avatar
    stu3886
    Apprentice
    Aug 10, 2022
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    They did work in AP mode but I needed to roll back to an older firmware and block all updates. This worked great but eventually, a change would happen and the update would get pushed randomly at night and I would have to waste time rolling back again. 

     

    The problem was I had an ISP-provided router so I was getting double NAT if I used the Orbi in router mode.

     

    I changed my internet to FTTP so I had an ONT installed with this. I connected the ONT to my orbi directly and used the orbi as the router. no double NAT and everything appears to be working ok.