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Forum Discussion
bmwr75
Dec 14, 2021Star
Fiber Modem and Orbi connectivity problem
Recently purchased the Netgear Orbi RBK753S High-Performance Whole Home Mesh WiFi System from Amazon. Cannot get it to work when connected directly via ethernet cable to my Adtran SDX 621 fiber mode...
- Dec 17, 2021
My ISP did an update on their fiber modem ONT and the Netgear Orbi started working as it should after a restart.
bmwr75
Dec 14, 2021Star
Called my ISP today and tech support said many of their customers use their own routers and mine should work fine. FYI - the Google Mesh router this Orbi replaced didn't work either when connected directly to the fiber modem via ethernet cable.
I turned off the radio on the ISP provided router in the router's set up menu.
CrimpOn
Dec 14, 2021Guru - Experienced User
sometimes it helps to power off the ONT, attach the WiFi router, power on the ONT, (wait a minute until the network light comes on), then power on the WiFi router (Orbi). Enter the Orbi web management interface and see what it says about the WAN connection.