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Fiber Modem and Orbi connectivity problem
Recently purchased the Netgear Orbi RBK753S High-Performance Whole Home Mesh WiFi System from Amazon. Cannot get it to work when connected directly via ethernet cable to my Adtran SDX 621 fiber mode...
My ISP did an update on their fiber modem ONT and the Netgear Orbi started working as it should after a restart.
Ask the ISP if there is any user account settings needed for there ONT to connect with external routers. Not sure if your ISP may have this or not. Usually Fiber ISPs is mostly DHCP up to the ONT and no account information needed.
Hope they can figure it out.
Contact my ISP tech support yesterday. They said they need to install a new "package" so I can use a third party router.
bmwr75 wrote:
Contact my ISP tech support yesterday. They said they need to install a new "package" so I can use a third party router.
Result.
Why didn't they say that when you first talked to them?
Called my ISP today and tech support said many of their customers use their own routers and mine should work fine.
Yet more proof that ISPs don't always know how their own systems work.
I hope they don't expect you to pay more money.
Did you ever say which ISP this is?
My local electric power company ACE Electric/ACE Fiber is the ISP.
Let us know how it turns out.
bmwr75 wrote:
Contact my ISP tech support yesterday. They said they need to install a new "package" so I can use a third party router.
My ISP did an update on their fiber modem ONT and the Netgear Orbi started working as it should after a restart.
Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
