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Forum Discussion
bmwr75
Dec 15, 2021Star
Fiber Modem and Orbi connectivity problem
Recently purchased the Netgear Orbi RBK753S High-Performance Whole Home Mesh WiFi System from Amazon. Cannot get it to work when connected directly via ethernet cable to my Adtran SDX 621 fiber mode...
- Dec 17, 2021
My ISP did an update on their fiber modem ONT and the Netgear Orbi started working as it should after a restart.
FURRYe38
Dec 17, 2021Guru - Experienced User
Let us know how it turns out.
bmwr75 wrote:
Contact my ISP tech support yesterday. They said they need to install a new "package" so I can use a third party router.
bmwr75
Dec 17, 2021Star
My ISP did an update on their fiber modem ONT and the Netgear Orbi started working as it should after a restart.
- FURRYe38Dec 17, 2021Guru - Experienced User
Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡 - bmwr75Dec 18, 2021Star
The fix was all done by my ISP inside their fiber modem. I didn't have to change anything in my router.
- FURRYe38Dec 18, 2021Guru - Experienced User
It's nice when you don't have to do anything to the router.
Enjoy now. :smileywink: