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Forum Discussion
Firmware v3.2.10.11 Frequent Disconnects
Hello. Over the past couple months I’ve noticed frequent disconnections from a couple of my RBS850 satellites. I have three satellites in all.. with a stand-alone modem (Only) and the RBR850 as my rou...
Im on version 3.2.11.2 and my devices are disconnecting constantly its so annoying! I regret buying my rbk853 and giving netgear $1000 smh !!!! Do upset that they cant fix this stupid disconnecting issue. Before on my rbk53 unit they did the same thing in the beginning then finally fixed this situation now a new product and new problems... Their phone support is garbage now. They cant even help
What Firmware version is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
Be sure that CTS and RTS values are changed to 2347 under Advanced Tab/Advanced Settings/Wireless Settings
Has a factory reset and setup from scratch been performed since last FW update?
Sevo123 wrote:
Im on version 3.2.11.2 and my devices are disconnecting constantly its so annoying! I regret buying my rbk853 and giving netgear $1000 smh !!!! Do upset that they cant fix this stupid disconnecting issue. Before on my rbk53 unit they did the same thing in the beginning then finally fixed this situation now a new product and new problems... Their phone support is garbage now. They cant even help