NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Faarr
Jun 13, 2024Initiate
First time instalation
Just bought the rbk853 at first time installation, i had a firmware update. I connected my Orbi router with my modem. After that the router worked but i cant connect the 2 satellites. I resetted the r...
plemans
Jun 13, 2024Guru - Experienced User
try hardwiring the satellites into the router and trying to sync them. make sure they're on the same firmware versions.
- FaarrJun 13, 2024InitiateThey are hardwired, thought my wall outlet. How do i know if they have the same firmware?
- plemansJun 14, 2024Guru - Experienced User
Take the satellites too where the router is, factory reset the satellites, and use a known good 6ft cable and hardwire them into the router. Then give it a bit for everything to boot up and log in through the GUI (browser) and see if they connected. From the GUI you can check the firmware.