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Forum Discussion
For those who's Orbi's are under warranty...
For those who's Orbi's are under warranty, can they be returned for a new Orbi? If you have to do a factory reset and lose your config and if it still doesn't work then it seems simpler to just get ...
NG is aware of recent problems with users not being able to access the routers web page.
Others have found that doing a factory reset and setup from scratch using a wired PC and web browser with HTTP and 192.168.1.1 should work as well. I would disconnect the RBR from the ISP modem/ONT temporarily while you do this and then walk thru the setup wizard.
Others have pointed doing a 30/30/30 reset may work as well.
If any of these fail to bring the orbi system back to ready and full access, then you'll need to contact NG support and ask for there help and information. They'll need to determine next course of action for you.