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droog's avatar
droog
Star
Feb 04, 2021

Frequent internet disconnects

RBR 850 internet disconnected Hi,   I'm seeing frequent (at least 1x or 2x daily) internet outages these days. The log in the admin section of the router says "Internet disconnected".   ...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Feb 04, 2021

You might update to v12 on the RBS first and RBR lastly, then factory reset the system and setup from scratch:

https://community.netgear.com/t5/Orbi-AX/New-RBR850-RBS850-Series-Firmware-Version-v3-2-17-12-Released/m-p/2043132/highlight/true#M11376

 

https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-com
https://kb.netgear.com/000037217/How-do-I-check-and-manually-upgrade-the-firmware-on-my-Orbi-satellite


I would power OFF the ISP modem/ONT for 30 seconds then back ON when you reset the RBR. 

 

I'm not seeing this on v12 nor did I see this on v22 though I don't have FTTP for ISP services. Cable modem here. 

 

 

droog's avatar
droog
Star
Feb 04, 2021

Thanks. I will try the latest firmware. With all the problems I've had with Orbi this is the last straw for me.

 

I purchased a new Mesh WiFi system in fustration today. If I get one more random disconnect the Orbi's go in the bin and I'll use the new system. The cost to my family in terms of the outages themselves and time wasted debugging flaky equipment.. its just not worth it.

 

Thanks to FURRYe38 for all your help.

 

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Cheers,

Droog