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Forum Discussion
Frequent internet disconnects
RBR 850 internet disconnected Hi, I'm seeing frequent (at least 1x or 2x daily) internet outages these days. The log in the admin section of the router says "Internet disconnected". ...
Hi,
I have also been suffering with the same persistent issues over the last 3-4 weeks, with the issue appearing to get worse. I don't have fibre, I have a traditional copper broadband line. I have reset the router and modem a number of times, but each day it fails again. I've had the RBR850 for over a year now, for the majority of last year it was rock-solid, in fact, I would say 6-9 months passed without a single issue.
I noticed all of this was with firmware V3.2.16xxx so yesterday, I followed an earlier post to manually update to V3.2.17xxx and the problem persists.
I have not done a full reset, but it appears this is all I am left with.
OK, thanks for posting.
I noticed in the log one time the disconnect was around the same time as an NTP time sync. Today my RBR850 device time was well out. I changed from "Netgear default" to cn.pool.ntp.org. It's not disconnected yet, but its only been a few hours. Seems to disconnect once or twice a day for me.
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Cheers,
droog
- I have been using time.google.com for NTP for a long time, and my issues have only started occurring with greater frequency. When I get time later I will do a full reset. However, this doesn’t feel like a great solution, more like Netgear is grasping at straws. I am hoping that I can backup my settings and restore, otherwise this is a horrible task.
Agree. That was just my last guess. I've wasted well over 80 hours trying to make this thing work. I'm getting threatening emails from school because my kids keep "cutting" remote learning classes, and my kids are screaming at me because the internet connection keeps going down.
Don't feel like debugging what feels like beta hardware and alpha software any longer. Sorry NG but your product is, well, ng.
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Cheers,
droog
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?You might try it. I'm in the USA region.
I'm using defualt NG NTP and have never see this issue:
Firmware Version: V3.2.17.12_1.4.14
CPU Load: 12.12%
Memory Usage(Used/Total): 491 MB/867 MB
System Uptime: 8 days 20:06:57
eightninenine wrote:
I have been using time.google.com for NTP for a long time, and my issues have only started occurring with greater frequency. When I get time later I will do a full reset. However, this doesn’t feel like a great solution, more like Netgear is grasping at straws. I am hoping that I can backup my settings and restore, otherwise this is a horrible task.- Hi FURRYe38,
Thanks in advance, I have read these forums before and you are a great help to many people it seems.
I have loaded what I believe is the latest firmware: V3.2.17.12_1.4.14 (quite the identification!).
I use a DrayTek Vigor 130 as the modem. I even bought this specifically as I read it was highly stable and reliable.
I have used many of the wireless settings recommended by you in a number of posts, and other than that I use Google’s DNS servers and Google’s NTP server.
Possible default NTP maybe getting blocked by your region.
droog wrote:OK, thanks for posting.
I noticed in the log one time the disconnect was around the same time as an NTP time sync. Today my RBR850 device time was well out. I changed from "Netgear default" to cn.pool.ntp.org. It's not disconnected yet, but its only been a few hours. Seems to disconnect once or twice a day for me.
--
Cheers,
droog
