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Forum Discussion
Frequent internet disconnects
RBR 850 internet disconnected Hi, I'm seeing frequent (at least 1x or 2x daily) internet outages these days. The log in the admin section of the router says "Internet disconnected". ...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
You might try it. I'm in the USA region.
I'm using defualt NG NTP and have never see this issue:
Firmware Version: V3.2.17.12_1.4.14
CPU Load: 12.12%
Memory Usage(Used/Total): 491 MB/867 MB
System Uptime: 8 days 20:06:57
eightninenine wrote:
I have been using time.google.com for NTP for a long time, and my issues have only started occurring with greater frequency. When I get time later I will do a full reset. However, this doesn’t feel like a great solution, more like Netgear is grasping at straws. I am hoping that I can backup my settings and restore, otherwise this is a horrible task.
Hi FURRYe38,
Thanks in advance, I have read these forums before and you are a great help to many people it seems.
I have loaded what I believe is the latest firmware: V3.2.17.12_1.4.14 (quite the identification!).
I use a DrayTek Vigor 130 as the modem. I even bought this specifically as I read it was highly stable and reliable.
I have used many of the wireless settings recommended by you in a number of posts, and other than that I use Google’s DNS servers and Google’s NTP server.
Thanks in advance, I have read these forums before and you are a great help to many people it seems.
I have loaded what I believe is the latest firmware: V3.2.17.12_1.4.14 (quite the identification!).
I use a DrayTek Vigor 130 as the modem. I even bought this specifically as I read it was highly stable and reliable.
I have used many of the wireless settings recommended by you in a number of posts, and other than that I use Google’s DNS servers and Google’s NTP server.
I would try ISP DNS and default NTP. I don't use Google much on anything.
I'm using the ISP's DNS (generally fastest option).
Google services are all actively blocked where I live so can't use google for NTP (or anything else for that matter). I don't know what the NG default is for NTP server. I selected a local NTP pool CNAME that seemed to respond quickly to ping. Best I could do...
Perhaps my ISP was blocking the netgear NTP default server - I know one strategy used here is to inject TCP RST packets (connection reset) into the connection. If that were happening it would explain my disconnects which effect both wired and WiFi clients.
The same ISP modem (EPON bridge) was used for a couple of years in my previous apparenment without any disconnects. This behaviour only started (or became noticable) when I setup Orbi mesh.
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Cheers,
droog
I've owned my Orbi RBR50 & RBS50 since 12/01/2016 without any issues. However, over the last 2 months I've experienced constant connectivity issues. My ISP has sent technicians to my home 3 times in the last month to try and address this issue. They've replaced essentially everything on their end including my modem with one of their own, a Hiltron Technologies DOCSIS 3.1 eMTA Input 12V= 2A.
I just recently updated my firmware over the weekend because I hadn't done so in a while, followed by another firmware update tonight to the current version V2.7.2.104. I performed both of these firmware updates this week using the Orbi mobile app on my iPhone. I've already tried a number of different suggestions, including turning off all of the wifi devices in my home while rebooting the modem. Nothing seems to work and I don't have much hope this new firmware update will make much of a difference. My ISP has already suggested using their router for an additional $5 a month, but I'd like to exhaust all of my options before I throw in the towel on the $350 I spent on these routers 4 years ago. Any suggestions would be appreciated.