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Forum Discussion
Frustrated, MOEN Water Shut Off Valve Disconnecting From Orbi RBR750
Hi, My MOEN Smart Water Valve always connects to the RBR750 and then disconnects after 1 hour. I am told by support for the Orbi mesh system make sure to have band steering turned off to have a mo...
andrewsolo wrote:
I plugged that into one of the RBR ethernet ports and so I have a dedicated access point at 2.4ghz. And unfortunately just like Orbi, connects and then 1 hour later disconnects.
Having conclusively proved that "2.4G WiFi" is not the issue (and thus there is no need to create an IoT WiFi network), it might be helpful to review what indicates that the Moen valve has disconnected?
- Does it disappear from the Orbi Attached Devices display?
- Does the Moen smartphone app report a problem?
Ok thanks for the idea. The MOEN clearly on the app and email indicates always about 1 hour later after connecting that it's disconnected.
It is in the control room literally 2 feet from the RBR so proximity is not an issue.
What I am going to do at the other suggestion is next time at home, I am going to work to update the firmware and see if that solves it. Thanks for the thoughts here.
Something to check as well next time your at the home location, when the device shows it's disconnect, check the RBRs web page for connected device. See if it's shown as connected there. I've seen something where the device remains connected on the RBR web page, however the app seems to differ.
