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Forum Discussion
Frustrated, MOEN Water Shut Off Valve Disconnecting From Orbi RBR750
Hi, My MOEN Smart Water Valve always connects to the RBR750 and then disconnects after 1 hour. I am told by support for the Orbi mesh system make sure to have band steering turned off to have a mo...
Hi, I happen to have this same issue so I called Moen and they said that there's currently a glitch that they are investigating but as long as the valve is showing both dots green, then that it is working and we just have to wait until they get it resolved. She said we won't get any notifications, it will just receive an update and the problem will be fixed.
And what Orbi model system do you have?
Good to know Moen is on it.
SXYLito wrote:
Hi, I happen to have this same issue so I called Moen and they said that there's currently a glitch that they are investigating but as long as the valve is showing both dots green, then that it is working and we just have to wait until they get it resolved. She said we won't get any notifications, it will just receive an update and the problem will be fixed.
RBR750
As an FYI to the chain, I had the Firmware for all Orbis correctly updated and even now have the option to move the MOEN onto an IoT network with dedicated 2.4ghz chosen. Just like before, connects right away and then about 1 to 1.5 hours later disconnects. At this point, I am at a loss. Have tried to escalate to MOEN and per the comment before here, sounds like they are aware. What a frustrating experience!
Ok, thanks for letting us know.
Ya keep on MOEM about this. IF this is the only device that is exhibiting this issue, MOEN should take a look. They could contact NG if needed to see if there was anything they need between them.
