NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Galaxy S9 connects to router but no internet
We have set up the Orbi router and 1 satelite using the same name and pw as the ISP. Devices have connected and are working as they should except one. We have 2 Samsung Galaxy S9 phones. One connect...
Unchecking AX features for both bands solves the problem, but not a solution. Makes my upgrade from AC3000 to AX6000 kind of worthless on the WIFI side :smileyfrustrated:
Did try to change CTS from default 64 to 500 and max. Made no change to the periodic Samsung Galaxy no ip / no internet problem. Setting CTS to max, killed almost all WIFI bandwidth, timeout in browsers and loooong response times on everything.
As for security there is no option WPA2 / AES only, can chose between "WPA2-PSK [AES] + WPA3-Personal [SAE]" or "WPA3-Personal [SAE]"
The same trouble is also confirmed on a RBK753 system, this time on 3 x Samsung Galaxy S21 with periodic "no ip or no internet connection"
They turned off WIFI on their phones as a fix :robothappy: just got confirmation that it also works there when unchecking AX features.
Have not noticed trouble when connecting my S20 to other AX WIFI, think i will invite myself to visit a friend with other make AX set and test :smileylol: Have no idea if this is Orbi or Samsung AX trouble, but the combination is not good.
Something you'll need to contact both NG and Samsung about. Seems like Samsung devices are not able to handle the wifi signal with AX mode enabled. Not the first time we've seen this.