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Forum Discussion
Solved
Ghost Satellite on the network Map
Hi, I have a very strange problem. I have Netgear Orbi RBD850 and one connected satellite RBS850 (over WiFi). Software version is: 3.2.16.22. Everything is working just fine except that on the netwo...
Hello Orbi Community!
Thanks as always for the amazing engagement in this NETGEAR community. We are aware of the bug where an Orbi satellite that isn’t in your system occasionally shows in the Network Map in the Orbi app. This is a display issue in the app and not a security issue and there is no functional impact of this bug. We are working on a fix for it which we expect to roll out soon.
Thank you for your patience.
Regards,
Christian
I am having this same issue
RBR850 with one satellite.
Suddenly see "Xerox Corporation" ghost satellite and the network config shown is unstable between reboots ("X" can be chained off the real satellite, or attached to the base to make an inverted Y shape, or between the base and the real satellite)
For the ghost device the Mac address is all zeros and the IP address is all 255.255.255.255
I am not willing to factory reset.
TBH if I have to do that I am inclined not to buy another Netgear.
RBR850 with one satellite.
Suddenly see "Xerox Corporation" ghost satellite and the network config shown is unstable between reboots ("X" can be chained off the real satellite, or attached to the base to make an inverted Y shape, or between the base and the real satellite)
For the ghost device the Mac address is all zeros and the IP address is all 255.255.255.255
I am not willing to factory reset.
TBH if I have to do that I am inclined not to buy another Netgear.
What FW version is loaded?
Try a full factory reset on the RBS and RBR and setup from scratch using a wired PC or laptop using a web broswer.
Ensure FW on the RBS is the same as what's loaded on the RBR...
Daddy1919 wrote:
I am having this same issue
RBR850 with one satellite.
Suddenly see "Xerox Corporation" ghost satellite and the network config shown is unstable between reboots ("X" can be chained off the real satellite, or attached to the base to make an inverted Y shape, or between the base and the real satellite)
For the ghost device the Mac address is all zeros and the IP address is all 255.255.255.255
I am not willing to factory reset.
TBH if I have to do that I am inclined not to buy another Netgear.Hi,
I updated the FW to the latest and the issue is still there. But there is a slightly different behaviour. This time this ghost sattelite has a name of one of the iPads that we are using at home. Everything else remains unchainged.
It seems that there is an issue only with the mapping app. Everything else is working just fine.
Try a full factory reset on the RBS and RBR and setup from scratch using a wired PC or laptop using a web broswer.
