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Forum Discussion
Solved
Ghost Satellite on the network Map
Hi, I have a very strange problem. I have Netgear Orbi RBD850 and one connected satellite RBS850 (over WiFi). Software version is: 3.2.16.22. Everything is working just fine except that on the netwo...
Hello Orbi Community!
Thanks as always for the amazing engagement in this NETGEAR community. We are aware of the bug where an Orbi satellite that isn’t in your system occasionally shows in the Network Map in the Orbi app. This is a display issue in the app and not a security issue and there is no functional impact of this bug. We are working on a fix for it which we expect to roll out soon.
Thank you for your patience.
Regards,
Christian
Hi,
I updated the FW to the latest and the issue is still there. But there is a slightly different behaviour. This time this ghost sattelite has a name of one of the iPads that we are using at home. Everything else remains unchainged.
It seems that there is an issue only with the mapping app. Everything else is working just fine.
Hello Orbi Community!
Thanks as always for the amazing engagement in this NETGEAR community. We are aware of the bug where an Orbi satellite that isn’t in your system occasionally shows in the Network Map in the Orbi app. This is a display issue in the app and not a security issue and there is no functional impact of this bug. We are working on a fix for it which we expect to roll out soon.
Thank you for your patience.
Regards,
Christian
Hi Christian,
Any news about the fix you announced for this problem? At the moment the only solution seems to be a complete factory reset. A firmware fix would be very welcome. Since your message there have been several app-updates. Problem still remains. Thanks!Did you send Christian_R a PM?
After a reset of the RBR and RBS, the phantom RBS should not return.
Retired_Member wrote:
Hi Christian,
Any news about the fix you announced for this problem? At the moment the only solution seems to be a complete factory reset. A firmware fix would be very welcome. Since your message here have been several app-updates. Problem still remains. Thanks!- Yes I sent him a message. Thanks.
