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Forum Discussion
Solved
Ghost Satellite on the network Map
Hi, I have a very strange problem. I have Netgear Orbi RBD850 and one connected satellite RBS850 (over WiFi). Software version is: 3.2.16.22. Everything is working just fine except that on the netwo...
Hello Orbi Community!
Thanks as always for the amazing engagement in this NETGEAR community. We are aware of the bug where an Orbi satellite that isn’t in your system occasionally shows in the Network Map in the Orbi app. This is a display issue in the app and not a security issue and there is no functional impact of this bug. We are working on a fix for it which we expect to roll out soon.
Thank you for your patience.
Regards,
Christian
I have the same problem (Orbi RBK853; router with two satellites, firmware v3.2.18.1; app version 2.10.5.17). There has recently been an app update (July 1), but the bug is still there. Yesterday suddenly an extra satellite appeared in my Orbi app network map, of an older model. The satellite has the same serial number as my RBR850 router. Manufacturer Xerox, no IP-address, no MAC-address etc. Netgear: I hope this can be fixed without having to reset to factory settings. Thanks.
Either try a factory reset on the RBR and RBS and setup from scratch or contact Christian_R and ask about a new beta thats running around.
Retired_Member wrote:I have the same problem (Orbi RBK853; router with two satellites, firmware v3.2.18.1; app version 2.10.5.17). There has recently been an app update (July 1), but the bug is still there. Yesterday suddenly an extra satellite appeared in my Orbi app network map, of an older model. The satellite has the same serial number as my RBR850 router. Manufacturer Xerox, no IP-address, no MAC-address etc. Netgear: I hope this can be fixed without having to reset to factory settings. Thanks.