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Forum Discussion
Guest Network is slow
I'm having problems with the guest network. The connection is fine, and speeds show that everything is working, but apps aren't connecting. It's really slow or buffers forever. There don't seem to be...
mbarylski wrote:I'm having problems with the guest network. The connection is fine, and speeds show that everything is working, but apps aren't connecting. It's really slow or buffers forever. There don't seem to be very many settings available to configure, so I'm not sure what else I can do to fix it. Any suggestions?
What kind of device are you seeing this problem and are you having this guest network problem with one or many devices (phones)? Does this problemmatic device work just fine when connected to the regular wifi instead of the Guest wifi?
What settings have you changed from the Orbi defaults?
Try this:
- Go to the web admin interface at http://orbilogin.com
- In the Basic tab, click on Guest
- Try changing Security Options between "WPA2-PSK [AES]" (recommended) and "WPA-PSK [TKIP] + WPA2-PSK [AES]"
Another thing to consider if you're still having issues and your Guest network issue is with 2.4ghz - In my experience the following improves Orbi AX wireless compatibility with older 2.4Ghz devices:
- At orbilogin.com, go to the Advanced tab, Advanced... Wireless Settings
- Set CTS/RTS Threshold for both bands to 2347
Mikey94025 wrote:
mbarylski wrote:I'm having problems with the guest network. The connection is fine, and speeds show that everything is working, but apps aren't connecting. It's really slow or buffers forever. There don't seem to be very many settings available to configure, so I'm not sure what else I can do to fix it. Any suggestions?
What kind of device are you seeing this problem and are you having this guest network problem with one or many devices (phones)? Does this problemmatic device work just fine when connected to the regular wifi instead of the Guest wifi?
What settings have you changed from the Orbi defaults?
Try this:
- Go to the web admin interface at http://orbilogin.com
- In the Basic tab, click on Guest
- Try changing Security Options between "WPA2-PSK [AES]" (recommended) and "WPA-PSK [TKIP] + WPA2-PSK [AES]"
Another thing to consider if you're still having issues and your Guest network issue is with 2.4ghz - In my experience the following improves Orbi AX wireless compatibility with older 2.4Ghz devices:
- At orbilogin.com, go to the Advanced tab, Advanced... Wireless Settings
- Set CTS/RTS Threshold for both bands to 2347
I appear to be having issues with all devices. I first tried with iPhones and those will connect sometimes, but require switching private connection on and off. I just tried with my day-to-day Android and it doesn't get an Internet connection at all, but it works on the regular WiFi.
I did try the different security options, but that didn't work either. I didn't change the CTS/RTS threshold, because I'm testing on a WiFi 6 Samsung Galaxy S20.
So strange that I'm not getting any internet connection. Does the guest network work for you?
mbarylski wrote:So strange that I'm not getting any internet connection. Does the guest network work for you?
Yes, my guest network works just fine. I can't think of what could cause devices to not connect to the internet or be slow via your Guest wifi, but work fine on your regular wifi.
At this point doing a Factory Reset and starting over may be recommended and to ensure everything is cleanly setup again.
Mikey94025 wrote:
mbarylski wrote:So strange that I'm not getting any internet connection. Does the guest network work for you?
Yes, my guest network works just fine. I can't think of what could cause devices to not connect to the internet or be slow via your Guest wifi, but work fine on your regular wifi.
Are you using Access Control? Maybe that's what's interferring with mine.