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Forum Discussion
Guest Network is slow
I'm having problems with the guest network. The connection is fine, and speeds show that everything is working, but apps aren't connecting. It's really slow or buffers forever. There don't seem to be...
Mikey94025 wrote:
mbarylski wrote:I'm having problems with the guest network. The connection is fine, and speeds show that everything is working, but apps aren't connecting. It's really slow or buffers forever. There don't seem to be very many settings available to configure, so I'm not sure what else I can do to fix it. Any suggestions?
What kind of device are you seeing this problem and are you having this guest network problem with one or many devices (phones)? Does this problemmatic device work just fine when connected to the regular wifi instead of the Guest wifi?
What settings have you changed from the Orbi defaults?
Try this:
- Go to the web admin interface at http://orbilogin.com
- In the Basic tab, click on Guest
- Try changing Security Options between "WPA2-PSK [AES]" (recommended) and "WPA-PSK [TKIP] + WPA2-PSK [AES]"
Another thing to consider if you're still having issues and your Guest network issue is with 2.4ghz - In my experience the following improves Orbi AX wireless compatibility with older 2.4Ghz devices:
- At orbilogin.com, go to the Advanced tab, Advanced... Wireless Settings
- Set CTS/RTS Threshold for both bands to 2347
I appear to be having issues with all devices. I first tried with iPhones and those will connect sometimes, but require switching private connection on and off. I just tried with my day-to-day Android and it doesn't get an Internet connection at all, but it works on the regular WiFi.
I did try the different security options, but that didn't work either. I didn't change the CTS/RTS threshold, because I'm testing on a WiFi 6 Samsung Galaxy S20.
So strange that I'm not getting any internet connection. Does the guest network work for you?
mbarylski wrote:So strange that I'm not getting any internet connection. Does the guest network work for you?
Yes, my guest network works just fine. I can't think of what could cause devices to not connect to the internet or be slow via your Guest wifi, but work fine on your regular wifi.
At this point doing a Factory Reset and starting over may be recommended and to ensure everything is cleanly setup again.
Mikey94025 wrote:
mbarylski wrote:So strange that I'm not getting any internet connection. Does the guest network work for you?
Yes, my guest network works just fine. I can't think of what could cause devices to not connect to the internet or be slow via your Guest wifi, but work fine on your regular wifi.
Are you using Access Control? Maybe that's what's interferring with mine.
I would factory reset the RBR. Turn OFF the RBS for now. Setup the RBR and don't enable Access Controls, Armor, or Traffic Meter. Setup Guest network, you might set OPEN security first temporarily. Then connect your devices and see how the performance is. Then enable WPA2 and AES only and retest. See how the performance is...
I just setup the new RBK753 AX4200 Mesh System, did not enable Traffic Meter or Access Control, Armor is enabled.
Regular WiFi network is working excellent, no hiccups. Had two of my kids over last night, one had their MacBook Pro laptop connected, their Samsung Galaxy Note (WiFi6) and my son's iPhone 11. All devices connected to my Guest Network were having issues, could get connected, they would loose connection or be slow, same issues as above, there must be something going on with the latest firmware version on all these Orbi Mesh systems with the guest network. Being I bought a new system, I should be able to open a ticket with support?
This is VERY frustrating. I ended up connecting their devices to my regular WiFi and perfect connections with no issues. (I had this same issue with the RBS50/RBR50 AC3000 System).
